Shipping: The Wine House ships via UPS or FedEx Ground (3–10 business days) or expedited 2‑Day and Next‑Day options. An adult (21+) must sign for all deliveries, and we cannot ship to P.O. boxes or the following states: AL, AR, CO, CT, DE, IL, KS, KY, MD, MA, MI, MS, MO, MT, NV, NH, NJ, ND, OK, OR, PA, RI, SD, TN, TX, UT, VT, VA, WV.

Local Delivery: Messenger and Special Local Delivery options are available for qualifying Los Angeles‑area addresses Monday–Friday. Contact us for details.

Weather Holds: Orders can be held in our temperature‑controlled warehouse during extreme weather. If you choose to ship during unsafe conditions, you assume all risk for damage.

International Shipping: International orders are sent via FedEx and may be subject to local taxes and duties (not included in shipping cost).

Our Return Policy (summary):

• Products may be returned only if the product is defective.
• Return inquiries must be made within 30 days of purchase, and a receipt or proof of purchase is required.
• Alcohol returns are issued for store credit only; no cash, check, or credit-card refunds for alcohol under any circumstances.
• Products older than 5 years from their vintage date are purchased “as is” and are not eligible for return.
• Items marked “Final Sale” are not eligible for return.
• For products that have not been picked up (e.g., futures or will‑call) and are refunded, a 10% restocking fee will apply.

By placing an order, you acknowledge and agree to this Return Policy. For full details, please see our Terms & Conditions or contact us at info@calicellar.com or (310) 479‑3731.